Customer Promises

Doing business with AVK and Glenfield Invicta is getting a share in our know-how, expertise and dedication. Our determination leaves our customers with peace in mind, as they know our passion and strive for perfection in all that we do.

To ensure that we keep pushing the boundaries of what our market can expect, we relentlessly strive for increased benefits of doing business with AVK and Glenfield Invicta. To declare our efforts, our daily work is based on 8 tangible, practical promises to our customers - and just as much to ourselves.

Therefore, we always say:

• Expect solutions, not just products
• Expect global leadership and local commitment
• Expect quality in every step
• Expect prompt response
• Expect lasting innovations
• Expect total savings
• Expect a long-term partnership
• Expect it to be effective and easy

Expect solutions, not just products
Each customer has unique needs. Some of them are covered by our standard products, while others are so complex that they require a customised solution. Either way, it takes dedicated expertise to choose the right solution and achieve the highest quality - all at the best price.

Expect global leadership and local commitment
Our customers expect a partner who can combine the product portfolio and cost efficiency of a global leader with the flexibility and adaptation of a local team. Also, they expect us to apply our global know-how to offer tailor-made solutions that match the specifications of their local markets and industry.

Expect quality in every step
Quality is paramount. When it comes to valves, hydrants, fittings and accessories, we deliver long-lasting solutions, and products that are not meant to be seen ever again, once they are installed.

Expect a prompt response
Our valves, hydrants, fittings and accessories form partial yet vital parts of complex installations. Therefore, our deliveries have to be punctual, as delays or misunderstandings can seriously jeopardise the entire process. At AVK, we acknowledge the importance of this interdependence, hence it is not just our product deliveries that have to be prompt and timely – it is the whole organisation that has to be highly responsive.

Expect lasting innovations
In our industry, it is essential that we stay innovative. We must continuously offer technologies that make our products both more durable under harsh environmental conditions and longer lasting. We must assure, that every single innovative solution is safe, reliable and long-lasting.

Expect total savings
When it comes to valves, hydrants, fittings and accessories, there are many parameters to choose from. Price is just one of them; but another one is the trade-off between price and risk. Therefore, we aim to optimise our solutions to maximise our customer's total savings.

Expect a long-term partnership
At AVK we are dedicated to following our customers along the way. Some customers need to expand their current solutions, while others need to revise them to adapt to external environmental changes. Either way, every single valve, hydrant, fitting or accessory we deliver might solve what is needed momentarily, but down the road, our customers will most likely have additional needs that need to be taken care of. At AVK we want to build and invest in long-term, close partnerships.

Expect it to be effective and easy
Our market needs a business partner who is easy to do business with; easy to find, easy to contact and easy to consult with. It needs reliable solutions that are easy to understand and control.