Customer Feedback

For over 170 years, we’ve been committed to engineering excellence, reliability, and outstanding service. We’re proud of the strong partnerships we’ve developed across the water, wastewater, and infrastructure industries, and we value every piece of feedback that helps us shape the future of our products and services.

Explore what our customers have to say about their experiences with Glenfield Invicta – from the innovative solutions we provide to the collaborative relationships we build with every project.

I wanted to take the time to showcase the excellent work recently achieved by Jason and the team at one of our sites. It’s taken some time however the recent challenges faced at Wick Lane during commissioning stages have proven Glenfield’s Invicta (AVK group) dedication to Thames Water.

Following a few issues, Jason and the team was able to quickly review the necessary steps required to successfully ensure the new assets were commissioned on time. This was an important challenge to overcome on time as it involved network isolation and flow volume serving a quarter of London’s population. The team was brilliant from their attention to detail, keeping their commitments, working safely within hazardous environment and ensuring that the new assets fitted perfectly well on site.

The dedication and commitment made on site, our customers and our network shall see the benefit for many decades to come. This shall be one of the many Glenfield Invicta legacies to benefit the next generation.

Thank you for your continued support, look forward to our next project together.

- Orges Mena, Project Lead, Thames Water

I just wanted to say a big thank you for sending Jonathan out to our site at Beddingham, Jonathan is a credit to your company he was very professional and understanding ,he took the time to go through the issues we are having and made some excellent suggestions . Please accept this as a massive thank you from me in our Asset Performance team .

- Paul Malfroot, Asset Performance, Environment Agency

At Glenfield Invicta, we believe every customer story is important. Whether we’ve worked together on a small valve replacement or a large-scale infrastructure project, we value your feedback. By sharing your experience, you help us improve our products and services while helping future customers find the solutions they need.

Have you recently completed a project with Glenfield Invicta?
We’d love to hear from you! Please submit your feedback via email to our Customer Service Manager, Maria at maria.gentle@glenfieldinvicta.co.uk